Refund & Returns Policy

Refunds & Returns Policy

Last Updated: June 26, 2026

Please read this policy carefully before placing an order. By purchasing from this Site, you agree to the terms outlined below.

1. Overview

We make every effort to ensure your order is fulfilled accurately and that all products match their advertised descriptions. If you are unsatisfied with a purchase, please contact us as soon as possible so we can work toward a resolution.

Return requests must be initiated within 10 days of the delivered date. Requests submitted after this window will not be eligible for return, refund, or exchange.

2. Final Sale Items

The following items are not eligible for return, refund, or exchange under any circumstances:

  • Firearms (new and used)
  • Ammunition
  • Special or custom orders
  • NFA items
  • Products sold “as is” or “used”
  • Items that have been installed, used, or test-fired after receipt
  • Illumination devices, electronic sights, and optics
  • Gift cards

All firearms and ammunition sales are final. No exceptions.

3. Firearms — Additional Policy

Once a firearm has been shipped to a Federal Firearms Licensee (FFL), the sale is considered final and no return or exchange will be accepted under any circumstances. If a defect is discovered after shipment, the customer must contact the firearm manufacturer directly for warranty service, repair, or replacement.

2A Firearms is not responsible for a customer’s inability to complete a firearms transfer, including instances resulting from an unsuccessful FBI background check. A 15% restocking fee will be applied to any order cancelled via debit or credit card chargeback following shipment.

4. Eligible Returns

Non-regulated accessories and gear may be eligible for return subject to the following conditions:

  • The return request is initiated within 10 days of the delivered date
  • The item is unused and in the same condition in which it was received
  • The item is in its original, unopened manufacturer packaging
  • A valid receipt or proof of purchase is provided

Items that do not meet these conditions will not be accepted for return.

5. Partial Refunds

In certain circumstances, a partial refund may be granted at our discretion for eligible non-regulated items that are:

  • Returned in a condition other than originally received
  • Damaged or missing parts for reasons not due to our error
  • Returned outside of the standard return window but approved on a case-by-case basis

6. Refund Process

Once a returned item is received and inspected, we will notify you by email regarding the approval or rejection of your refund. If approved, your refund will be applied to your original payment method within a reasonable number of business days depending on your card issuer or bank.

Sale items are not eligible for refund. Only regularly priced eligible items may be refunded.

7. Late or Missing Refunds

If you have not received an approved refund within the expected timeframe:

  1. Check your bank account and recent transactions
  2. Contact your credit card company — posting times vary by issuer
  3. Contact your bank directly, as processing times may apply

If you have completed all of the above and still have not received your refund, please contact us at sales@2afirearmsusa.com.

8. Exchanges

Exchanges are only offered for eligible non-regulated items that arrive defective or damaged. To request an exchange, contact us at sales@2afirearmsusa.com and do not send the item back until you have received instructions from us.

Approved exchanges should be shipped to:

2A Firearms

1301 Justin Road, Suite #211, Lewisville, 75077

9. Chargebacks

2A Firearms reserves the right to dispute any bank or credit card chargebacks. A 15% restocking fee will be charged for any order cancelled via chargeback after shipment, including firearms shipped to an FFL. 2A Firearms reserves the right to refuse future orders from any customer who initiates a chargeback following shipment.

CUSTOMER FURTHER AUTHORIZES AND CONSENTS TO 2A Firearms CHARGING THE AFOREMENTIONED FEES TO THE DEBIT OR CREDIT CARD USED TO PLACE THE ORIGINAL ONLINE ORDER.

10. Return Shipping

Customers are responsible for all return shipping costs. Shipping charges are non-refundable. If a refund is issued, the cost of return shipping will be deducted from your refund amount.

We strongly recommend using a trackable shipping service or purchasing shipping insurance for any return. We cannot guarantee receipt of returned items and are not responsible for items lost or damaged in transit.

Ship approved returns to:

2A Firearms

1301 Justin Road, Suite #211, Lewisville, 75077

Do not send returns directly to the manufacturer unless specifically directed to do so for warranty service.

11. Contact Us

For questions related to refunds, returns, or exchanges, please contact us:

2A Firearms
sales@2afirearmsusa.com
1301 Justin Road, Suite #211, Lewisville, 75077